I support healthcare systems in strengthening their current language access programs, with an eye toward legal compliance, effective patient-provider communication, and efficiency. If you are a Manager of Language Services, I can help you with:
Evaluation and design
- Evaluation of your organization’s compliance with Title VI, Section 1557 of the ACA, accreditation requirements from Joint Commission and DNV, Medicaid contracts, and local ordinances.
- Language services design or redesign, with a view toward better efficiency and higher quality.
- Building support with senior leadership.
- Implementation of Video Remote Interpreting systems.
- Evaluation of the appropriate use of interpreting and translation services provided through Artificial Intelligence.
- Establishing non-language-based signage and wayfinding.
- Benchmarking studies.
- Mentoring of Language Service Managers.
Managing staff interpreters
- Recruiting and training qualified interpreters across language groups.
- Measuring interpreter productivity.
- Monitoring interpreter performance.
- Walking your staff interpreters through national certification.
- Creating a balance between staff, contract and sub-contracted interpreters and translators.
- Staff interpreter morale.
- Interpreter screening and evaluation.
Provider-interpreter working relationships
- Increasing staff willingness to call an interpreter.
- Teaching staff to partner effectively with interpreters in person, over the phone or over video conference.
- Evaluation of linguistic proficiency of bilingual healthcare providers.
I also support state and local interpreter associations with guidance on organizational development, fund raising and member services.
I may provide expert witness services, depending on the case.